Since 1984 Founded In Delaware
(302) 644-9375 (800) 251-8887
Local Showroom & National Warehouse
Look for our sign with the real grand piano on top!
Online Return Policy - We want you to be fully satisfied with your online purchase from Keyboardamerica. If you do have a problem with your order, call Keyboardamerica immediately at 800-251-8887. We are committed to outstanding customer service and will do our very best to help. There are no wait times, and your problem will be solved same day. You will get priority status as a Keyboardamerica loyal customer.
Shipping Damage - Although unlikely, on occasion, an item gets damaged while in transit. If you receive an order and you believe there is shipping damage, call Keyboardamerica immediately. If necessary, we will handle the claims process same day. We also provide you with quick same day replacement options. Keyboardamerica purchases are all insured and your pick up and replacement will be immediate. You will have the option of replacing the damaged part.
***Please Note: 99% of the time, when a box shows some wear and tear, the product inside is in perfect condition. Please be sure to inspect the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.
Defective Product - Products with manufacturer defects are rare but can occur. If you receive a product that you believe is defective, call Keyboardamerica immediately to speak with a product specialist. If necessary, a return authorization will be provided. The product will be returned to Keyboardamerica. As soon as the product is picked up by FedEx and we recieve the tracking #, your new unit will be shipped immediately. If we determine the product failed within 30 days of purchase, Keyboardamerica will cover the freight costs to return and have the replacement shipped to you.
***Please Note: Oversize items need to be repaired locally whenever possible. Keyboardamerica can help you find a nearby service center.
Keyboardamerica has a 30-Day Satisfaction Guarantee - If you are not satisfied with a product, you may return it for a refund. You may want to exchange it for another product. There is No restocking fee if the instrument is in new condition upon inspection. To setup a return authorization, you MUST call Keyboardamerica within 30 days of the purchase date at 800-251-8887.
¥ Products must be returned in the manufacturer's original package and internal packaging. Accessories, software and manuals MUST be included. Incomplete returns may be refused or subject to a re-stocking fee. (minimum 20%)
¥ Pack your return securely and insure it.
¥ Returned product should be in "new" condition. Returned product that shows wear or abuse will either be refused or subject to a restocking fee. (minimum 15%)
¥ DO NOT WRITE ON THE ORIGINAL MANUFACTURER'S BOX!
¥ Returns should be received within 14 days of the request date. Allow 1 day for refund to be administered.
¥ Refunds will be issued in the same method of payment as the original payment.
Non-Returnable Items - We do our very best to help customers when they need to return an item. Customer service is our first and foremost concern. However, there are a few items that we do not allow returns on. These items include:
¥ Special Order Items
If you have any questions about Keyboardamerica's 30-Day Guarantee or anything else, please call us at 800-251-8887.
Here at Keyboardamerica, we have been working hard to earn your trust for over 35 years, and we are committed to keeping that trust.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, shipping address, phone number, credit card number along with the billing address associated with your credit card, to verify address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
¥ To personalize your experience (your information helps us to better respond to your individual needs)
¥ To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
¥ To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
¥ To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
***Should you choose to discontinue your email subscription at any time, simply click on the "Unsubscribe" link at the bottom of any email promotion or send an email to Keyboardamerica@msn.com
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We are so confident our secure server is safe that we guarantee you will pay nothing if any unauthorized charges are made to your credit card as a result of using our secure server here at Keyboardamerica.com. Still not comfortable? Call us. We're available toll free to take your order over the phone at 800-251-8887.
Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
16373 Coastal Hwy
Lewes, DE 19958
In Store Return Policy
All sales are final once the purchased product is delivered, un-boxed and set up in your home to your satisfaction. Your sales receipt will require a signature with your acceptance of purchased product in good working condition. You are eligible to trade in your purchase at the full sales price for up to one year on eligible related product.
Keyboardamerica has the best refund and return policy online. If you read the fine print buying at the big box stores or major online sites, you can be charged up to 35% restocking fees and shipping costs, even if you purchased from Amazon or a dealer on Amazon. We will make your return easy & next day. We want great ratings, reviews and happy customers. We only sell keyboard product and have the best lifetime phone support team. Should you have any problems, feel free to contact owner Mike Mixon at 1-800-280-MIKE (6453). He has 45 years in the industry.
Call 1-800-280-MIKE (6453) Since 1973
Mike Mixon &
Princess Catherine Caradja
of Romania P.O.W. Reunion Cherry Hill, NJ
1973 Wurlitzer / Steinway
1st Day on the Job
Plymouth Meeting, PA
Mike & Kathy Mixon